Shipping policy
Shipping
Rates
- Orders $50 and over — free standard shipping.
- Orders under $50 — standard shipping, calculated at checkout before you pay.
How long it takes
Processing: 1 to 2 business days. Orders placed on a weekend or a US public holiday start processing the next business day.
Delivery: a further 3 to 7 business days for standard shipping.
So most orders arrive within 4 to 9 business days of being placed. That's an estimate, not a guarantee — carriers have bad weeks, and weather and holiday periods stretch things out.
Tracking
You'll get a confirmation email when you order, and a second email with tracking once the parcel is on its way. Tracking can take 24 to 48 hours to start updating after you receive it; a number that shows nothing on day one is normal and usually resolves itself.
How your order is packed
Orders are packed and dispatched by our fulfilment partners in the United States. Your parcel may therefore arrive in partner packaging rather than a HappyTail&Co box, and an order with more than one item may arrive in more than one parcel, on different days. If part of your order is missing after a few days, check your tracking emails first, then email us.
If we can't ship on time
If we can't dispatch your order within the time stated above, we'll email you with a revised date and the option to cancel for a full refund. If we can't ship within 30 days of your order and you haven't agreed to a delay, we'll cancel and refund automatically. You never have to chase us for that.
Wrong or incomplete addresses
Please check your address at checkout. If a parcel is returned to us because the address was wrong or incomplete, we'll refund the order minus the shipping cost we paid, or resend it once you cover postage again — your choice. If you spot a mistake straight after ordering, email us immediately and we'll fix it if the parcel hasn't left.
Lost, delayed, or stolen parcels
If tracking shows no movement for 7 business days, email us and we'll open an enquiry with the carrier and keep you posted.
If tracking shows delivered but the parcel isn't there, check with neighbours and around the property first — it turns up more often than not. If it doesn't, tell us within 7 days of the delivery scan and we'll work it out with you rather than pointing at the carrier.
Storage on arrival
All three products are shelf-stable and fine in a mailbox for a day. Once you have them, reseal the container after each use and keep them somewhere cool and dry, out of direct sunlight and away from children.
Questions about an order: happytailandco@gmail.com. We answer email within one business day.